Last updated: June 15, 2025
1. Scope
This Service Fulfillment, Cancellation and Refund Policy applies to professional services purchased from Terra Presenta LLC („Terra Presenta,“ „we,“ „us,“ or „our“), including payments made by invoice, bank transfer, credit card, or an authorized payment processor.
Terra Presenta provides business-to-business consulting, market-entry, marketplace-management, performance-marketing, creative, social-media, and related professional services. We do not sell or ship physical consumer goods through this website.
Each engagement is also governed by the applicable proposal, order form, statement of work, service agreement, or other written agreement accepted by Terra Presenta and the client (the „Client Agreement“). If this Policy conflicts with a Client Agreement, the Client Agreement controls.
2. Currency and Payment
Unless otherwise stated in the Client Agreement or invoice, charges are stated and payable in U.S. dollars.
Payment schedules, deposits, recurring fees, media budgets, third-party expenses, taxes, and due dates are specified in the Client Agreement or invoice. Payment of an invoice does not expand the agreed scope of services.
Advertising spend, marketplace fees, software subscriptions, production expenses, shipping costs, and other third-party charges are separate from Terra Presenta’s service fees unless expressly stated otherwise in writing.
3. Service Delivery
Services are delivered remotely or electronically unless the parties agree otherwise. Delivery may include consultations, strategy documents, research, account setup or management, campaign work, creative materials, reports, email communications, telephone or video meetings, and access to agreed digital systems or files.
The scope, milestones, expected start date, delivery schedule, review process, and completion criteria are set out in the applicable Client Agreement. Any dates stated before a Client Agreement is finalized are estimates only.
Work normally begins after all required conditions have been met, including receipt of any required initial payment, signed agreement, account access, materials, information, approvals, and client instructions.
4. Client Responsibilities
The client must provide timely, accurate, and complete information, materials, access credentials, approvals, decisions, and feedback reasonably required to perform the services.
Delays, missing information, incomplete access, platform restrictions, or late approvals may extend the delivery schedule. Terra Presenta is not responsible for delays caused by the client, a marketplace, an advertising platform, a payment provider, another third party, force majeure, or circumstances outside our reasonable control.
The client is responsible for reviewing deliverables promptly and notifying us of any specific concern within the review period stated in the Client Agreement or, if no period is stated, within seven calendar days after delivery.
5. Digital and Professional Services
Because our work consists of customized professional and digital services, completed work cannot be physically returned. A preference change, internal change of direction, lack of use, delayed client response, or failure to achieve an outcome that was not expressly guaranteed does not by itself entitle the client to a refund.
Business, advertising, marketplace, and sales outcomes depend on many factors beyond Terra Presenta’s control. No specific revenue, sales volume, platform approval, ranking, profitability, or other commercial result is guaranteed unless expressly stated in the Client Agreement.
6. Cancellations
Cancellation rights, notice periods, minimum terms, and termination fees are governed by the Client Agreement.
If the Client Agreement does not contain a cancellation provision, the client may request cancellation by emailing admin@terra-presenta.com. Cancellation becomes effective only when confirmed by Terra Presenta in writing.
Upon cancellation, the client remains responsible for:
– services performed through the effective cancellation date;
– approved work in progress;
– non-cancellable commitments made for the engagement;
– advertising spend and third-party charges already incurred or committed; and
– any other amount due under the Client Agreement.
7. Refunds
Refund eligibility is determined by the Client Agreement and the amount of work performed or committed.
If Terra Presenta receives payment for a service that it does not begin or provide, and no non-cancellable cost or client-caused impediment applies, the unused portion may be refunded. Deposits, retainers, setup fees, completed work, time already reserved or performed, approved work in progress, media spend, and third-party expenses are non-refundable to the extent permitted by law, unless the Client Agreement states otherwise.
Approved refunds are returned, where reasonably possible, to the original payment method. Bank, card, currency-conversion, or payment-processor timing may affect when the funds appear. Terra Presenta does not control processing times imposed by financial institutions or payment providers.
Nothing in this Policy limits a non-waivable right available under applicable law.
8. Project Inactivity or Abandonment
If the client does not provide required information, access, feedback, or approval despite reasonable follow-up attempts, Terra Presenta may pause the engagement and adjust the schedule.
If the client remains unresponsive for 30 consecutive days, Terra Presenta may treat the project as inactive. Before closing an inactive project, we will make a reasonable attempt to notify the client. Restarting the project may require a revised schedule, updated scope, or restart fee. Fees already earned and non-cancellable costs remain payable. Any treatment of unused prepaid amounts will follow the Client Agreement and applicable law.
9. Payment Disputes and Chargebacks
Clients should contact us before initiating a payment dispute or chargeback so that we can investigate and attempt to resolve the issue promptly. Contacting us does not waive any right available under applicable law or payment-network rules.
Fraudulent or abusive chargebacks may result in suspension of services and recovery of amounts lawfully due, including reasonable costs where permitted by the Client Agreement and applicable law.
10. Complaints and Requests
To report a service issue, request cancellation, or ask about a refund, contact us at admin@terra-presenta.com and include:
– the client or company name;
– the relevant invoice or agreement reference;
– a concise description of the issue; and
– the requested resolution.
We will review the request against the Client Agreement, the work completed, committed third-party costs, and applicable law, and will respond within a reasonable time.
11. Changes to This Policy
We may update this Policy from time to time. The current version will be posted on this page with the date of the latest update. Changes do not retroactively alter an existing Client Agreement unless the parties agree in writing or applicable law requires otherwise.
12. Contact
Terra Presenta LLC
108 W 13th Street
Wilmington, DE 19801
United States
Email: admin@terra-presenta.com
Phone: +1 302 830 3770